A reservation, not yet a ticket
The visitor holds a seat but gets no QR code. The ticket only exists once your team confirms the payment, so an unpaid reservation cannot walk in on it.
Pay at the venue
Reserve now, pay at the door.
Not everybody pays online. With pay at the venue your audience holds a seat, and your team only hands over the ticket once the money is on the counter.
- A reservation without a ticket or QR code
- A payment deadline you set yourself
- A settlement per event
How it works
Cash, without a separate set of books
A reservation paid at the counter is where most ticketing systems leave you on your own. Here is what happens instead.
Payment locations
You decide where people can pay: the box office, your café, a presale address. Your visitor sees that address in the confirmation email.
A deadline you choose
Pay within a number of hours of reserving, or before one fixed date for everybody. When the deadline passes, the reservation expires by itself and the seat goes back on sale.
Confirming at the counter
Your team finds the reservation, confirms the payment, and the ticket with its QR code is created and sent at that moment. From there the guest scans like anyone else.
A settlement per event
Afterwards you see what came in as cash for that event, which reservations expired and what is still open. You close it off, so the till and the system tell the same story.
Misuse in plain sight
Reservations that keep expiring, or a lot of manual admissions: it stands out in your overview before it costs you money.
Pay at the venue
What it looks like
Reservation2 × Regular heldOrder #4182 · Jane Doe
Awaiting payment- Payment locationDemo venue box office
- Pay beforeFri 20:00
- Ticket issuedNot yet
The QR code is created and sent only once this is confirmed.
In practice
From reservation to a closed till
01
Turn on pay at the venue
You switch it on per event, pick the payment locations and set the deadline. Nothing changes for the rest of your events.
02
Your visitor reserves
The same shop, the same steps, with paying at the venue as an option. The confirmation email says where and by when the money is due.
03
Confirm the payment
At the counter your team finds the reservation and confirms the payment. The ticket is created, sent and immediately scannable.
04
Settle the event
After the night you go through the cash orders and close the event off. What expired is listed alongside, so the numbers add up.
Example
A theatre run with box-office sales
A night where online and cash run side by side.
Paid online180 tickets
Reserved, paid at the counter62 tickets
Reservations expired9 seats, back on sale
SettlementCash total per event, in one view
Platform fees are only charged once a ticket is actually paid for — an expired reservation costs nothing.
Pay at the venue
Questions we get
- Does a reservation already come with a QR code?
- No, deliberately not: as long as nothing has been paid, the ticket does not exist. The QR code is created and sent the moment your team confirms the payment.
- What if somebody never turns up?
- Once the deadline passes the reservation expires automatically and the seat returns to the sale. You do not have to chase it.
- Can I combine online payment and paying at the venue?
- Yes. Per event you decide whether paying at the venue is an option. Your visitors choose, and both streams end up in the same orders and the same reporting.
Your next event starts here
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