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WhatsApp for ticketing

Available for organizers

Every ticket update, right in WhatsApp.

Give guests the information they need in the channel they check every day — from reservation to entrance. Email remains available throughout, and the guest stays in control.

Discuss WhatsApp for your eventsSee how it works
  • Your organization as sender
  • Clear opt-in
  • Delivery status in TixBeam
Aurora Eventsbusiness account

Messages are protected and only sent with permission.

Reservation receivedOrder TB-2031 is being held for you.09:41 ✓✓
Payment reminderPay before 16 December at 22:00 to keep your reservation.09:42 ✓✓
Your ticket is readyPayment confirmed. Open your secure ticket and QR code.12:18 ✓✓
Aurora Events

One calm customer journey

The right message at the moment it matters

No searching through an inbox and fewer repetitive questions for your team.

01

Reservation confirmed

Order number, selected tickets and the private reservation link arrive immediately.

02

Deadline made unmistakable

For pay-at-location reservations, the exact date, time, address and instructions stay together.

03

Ticket and QR delivered

After payment confirmation, the guest receives a secure link to the issued ticket.

04

Your event location has changed

Relevant ticket holders receive a focused update with the new details.

Set up once

From connection to useful update in three steps

1

Connect your business

An administrator securely connects the organization's WhatsApp Business account to its own TixBeam workspace.

2

The buyer chooses

The checkout shows a separate, unchecked consent choice. No preselected permission and no hidden marketing consent.

3

TixBeam keeps the timeline moving

Approved templates are queued, tracked and shown with their delivery status in the organizer dashboard.

Privacy by design

Consent stays crystal clear

WhatsApp is an optional service channel — never a condition for buying a ticket.

  • The checkbox starts off and states which organization will message the buyer.
  • Email always remains available for confirmations and tickets.
  • Consent is recorded with its text and version, and can be withdrawn.
  • Operational ticket updates stay separate from promotional campaigns.

Your customer relationship remains yours. TixBeam processes messages for the organizer and records what happened for support and audit purposes.

Practical answers

What organizers want to know first

Will messages come from TixBeam?
The connection belongs to the organization. The business identity shown to the guest is configured through the organization's WhatsApp Business account.
Can we write any message we want?
Business-initiated messages use templates approved by Meta. TixBeam maps event and order details into the right localized template.
What if WhatsApp cannot deliver a message?
TixBeam records the status and keeps email as the dependable ticket channel. Organizers can see failed delivery instead of assuming it arrived.
Is the integration available today?
Yes. Connect your own WhatsApp Business account to TixBeam and set up service updates for reservations, payments, tickets and important event changes.

Your next event starts here

Ready to take control
of your ticketing?

Tell us what you are organizing. We will look at your event with you and show you exactly how it would run on TixBeam.

Plan your eventSee pricing