Joining from the event page
As soon as a ticket type sells out, the waitlist appears instead of a dead button. Name, email, quantity — done.
Waitlist
Sold out is not the end of the sale, it is a queue.
Every refund and every expired reservation is a seat somebody else wants. The waitlist offers that seat automatically, in the order people signed up.
- Joining takes no account
- Offers go out in sign-up order
- Never more offers than there are seats
What happens
From sold out to a second round
The waitlist is not a mailing list you work through by hand later. It is a queue that handles itself.
An offer when capacity frees up
A refund, an expired reservation or a ticket type you enlarge yourself: the first in line gets an offer for exactly that many seats.
A claim window that holds the seat
While the offer stands, the seat belongs to that person. If they do not pay within the window, the offer expires and moves to the next in line.
No overselling, not even in a rush
Offers are counted against capacity, not against an estimate. Ten free seats never become eleven offers.
Leaving the queue without your help
Every sign-up carries its own manage link. Anyone who can no longer come removes themselves and the queue moves up.
Delivery you can see
Waitlist emails go through the same outbound queue as your tickets, so you can tell whether an offer arrived.
Waitlist
What it looks like
Waitlist14 seats freed upTixBeam Demo Night · sold out
6 hour claim windowClaimed12 / 14
- In the queue40
- Offers open2
- Expired and passed on2
In practice
From the last ticket to a full room
01
Turn the waitlist on
Per ticket type you decide whether there is a waitlist. Yes for your early round, no for your guest list.
02
Sell out
From the last ticket onwards the page collects sign-ups instead of turning visitors away.
03
Capacity frees up
Someone asks for a refund, a reservation expires, or you add tickets. The offer goes out on its own.
04
Claimed, or passed on
The recipient pays within the window, or the offer expires and the next person gets their turn. You do nothing.
Example
A sold-out club night with 40 on the waitlist
What happens in the week before the night without anyone watching it.
Capacity600, sold out in 3 days
Waitlist sign-ups40
Seats that freed up14 (refunds and expired reservations)
Sold after all12 — 2 offers expired and passed on
Those 12 tickets are revenue you would not have seen, and 26 people you can reach for your next edition.
Waitlist
Questions we get
- Can somebody further down the list take a seat from someone who was earlier?
- No. Offers go out in sign-up order and hold the seat while the claim window runs. Whoever came later only gets a turn once an earlier offer is paid or expired.
- What if more seats free up than there are sign-ups?
- The remaining seats simply go back on open sale. The waitlist gets first refusal, the shop gets what is left.
- Do I have to send the emails myself?
- No. The offer, the reminder and the confirmation go out automatically. Your overview shows who holds an offer, who claimed and what expired.
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